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Experience, Inc.

Why Companies That Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph

Jill Popelka

Wiley, 2022

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The COVID-19 pandemic and Great Resignation accelerated the shift toward employee-centric workplaces that has been underway for decades. In her Wall Street Journal bestseller, HR expert Jill Popelka charts the history of employee experience, beginning with the grueling conditions of work over millennia, to show how working life has arrived at its dynamic and evolving present. Popelka makes a convincing case that companies can thrive only when their employees do too – and offers clear guidance for firms that want to meet worker’s present-day needs for purpose, support and authenticity.

Summary

For millennia, workers toiled in harsh conditions under ruthless employers. Change came slowly with specialization.

Exploitative working conditions continued from ancient times through the Industrial Revolution and well into the 20th century. People worked for pay and did not expect to derive happiness or meaning from their work, though they would have welcomed it. Starting about five decades ago or so, circumstances began to shift as more and more workers moved to white-collar work, and cognitive capacity became more financially valuable than physical endurance.

Owners and management started to have more obligations to their employees as expertise and skills accelerated with the information economy of the 1990s and beyond. Today, an aging workforce, low birth rates and unprecedented demand for talent have put workers in a position to demand more from their work experience.

Following the COVID-19 pandemic and the mass rethinking of work that accompanied it, employees are less willing to accept toxic work environments and expectations to be available 24/7 on their devices...

About the Author

Veteran technology executive Jill Popelka served as president of HR and business technology giant SAP SuccessFactors.

Experience, Inc.

Why Companies That Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph

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For millennia, workers toiled in harsh conditions under ruthless employers. Change came slowly with specialization.

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