Flex

The topic of diversity makes many managers uncomfortable: Men hesitate to talk to women. Baby boomer managers sometimes can’t relate to tech-knowledgeable, independent generation Y. The assertiveness of Western culture can be a problem for employees from other cultures. Authors Jane Hyun and Audrey S. Lee believe people should acknowledge and embrace their differences. They show leaders how to “flex” or adapt their communications, and how to understand status differences or “power gaps.” They emphasize ways to close power gaps between people of different genders, cultures and ages. getAbstract recommends their approach to HR professionals, department heads and line managers, especially those with a diverse workforce.