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How Agentic AI Can Drive Workforce Transformation

World Economic Forum and Anurag Sinha

World Economic Forum, 2025

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In affluent countries, the workforce is getting older and smaller — and the opposite is happening in less affluent developing economies. Advanced technologies like AI are making new work opportunities available in some areas; in other areas, jobs are being eliminated. The global workforce is going to dramatically change by 2030: Nearly half of the required job skills will at least change, or be eliminated altogether. And businesses need skilled labor pools to evolve and grow. The good news is that with AI’s help, training programs are really working, and AI also enables human resources professionals to do a better job at filling jobs.

Summary

The global labor pool is rapidly changing.

In advanced economies, the labor pool is aging while the opposite is true in less affluent, developing economies. At the same time, sophisticated digital technologies, such as AI and various types of robotics, are opening up new high-skilled job opportunities, but eliminating many low-skilled jobs, like warehouse attendants.

According to a survey that encompassed global businesses over dozens of industries and economies, almost 40% of existing employment-related skill sets will either need to be updated or will become irrelevant by 2030. This is a significant problem, both for workers and employers. Businesses need an available workforce with up-to-date, applicable skills in order to move forward and grow.

AI actually helps mitigate employment risks due to skills gaps.

A workforce pool that lacks relevant skills — a “skills gap” — poses problems for both employers and employees. Employers need to fill jobs with people at a variety...

About the Authors

The World Economic Forum is an international advocacy nongovernmental organization and think tank based in Geneva, Switzerland. Its mandate is to engage political, business, and academic leaders to guide policy around the world. Anurag Sinha is SVP and head of communications, media and entertainment, and technology (CMT) at Cognizant.

How Agentic AI Can Drive Workforce Transformation

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Summary

The global labor pool is rapidly changing.

AI actually helps mitigate employment risks due to skills gaps.

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