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How to Manage Conflict
Book

How to Manage Conflict

Turn All Conflicts into Win-Win Outcomes

Peg Pickering
Career Press, 2000

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Editorial Rating

8

Qualities

  • Comprehensive
  • Applicable

Recommendation

To learn how to cure conflicts or head them off before they become major conflagrations, spend a little time with author Peg Pickering. Her brief but compelling guide to conflict resolution is a must read for every employee from the mailroom gang to the CEO. She offers practical, usable methods for understanding, diffusing and resolving conflicts ranging from minor annoyances to major blow-outs. Strongly and honestly written, the book is devoid of fluff and goes right to the point without pages and pages of psychobabble. getAbstract recommends this book to everyone who has to deal with anyone else.

Take-Aways

  • Conflict resolution skills are essential for personal and professional success.
  • Managing conflict requires skills in collaborative thinking, negotiating and responding to the needs of others.
  • Building these skills draws upon your flexibility and your ability to listen and give feedback.

About the Author

Peg Pickering is also the author of Prioritize Organize: The Art of Getting It Done.

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