Managing Conflict at Work

Office disagreements that become prolonged disputes can be frustrating to resolve and can cause your firm’s productivity and profitability to suffer. Mediation sessions can last for hours or days. During these sessions, participants may attack each other, curse the mediator or act in other unpleasant ways. Conflict resolution specialists can apply alternative dispute resolution methods to settle disagreements that might otherwise move to the courtroom. Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. getAbstract recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles.