People Will Be the Unsung Heroes of the AI Revolution

The human element is crucial for AI success in the workplace.

Companies need to focus on reskilling and upskilling their people to make the most of generative AI. Generative AI can significantly improve how productive and creative workers are, with some companies reporting up to a 40% increase in productivity — but this kind of advance only happens if employees know how best to use these new tools.

Companies will need to redesign jobs, create new ways of working, and develop skill-building programs to help employees adapt to new technology. Without these steps, companies won’t get the full benefits of their AI investments. For 80% of knowledge workers, AI is set to change how they do their day-to-day, on-the-job tasks.

For workers, the ability to learn quickly and adapt to technological...