The Future of Work, Frontier Firms, Agent Bosses, AI & 2025 Work Trend Index

AI can help close the “capacity gap” within organizations.

Most leaders are not planning for a future in which AI labor replaces human labor. Instead, most are thinking in terms of using AI to complement human skills — leveraging the strengths of each. 80% of employees say they’re working at their capacity, yet leaders are still demanding greater productivity. AI systems can help close this “capacity gap” — not by replacing human labor, but by making employees more productive, without increasing burnout, by assisting them in brainstorming, researching, and testing ideas. Recent Harvard research in partnership with Procter & Gamble showed that an employee equipped with AI can perform at the level of a whole team without it.

AI systems can provide expertise on demand. Rather than needing to undertake the time-intensive...