The Hard and Soft Sides of Change Management
Tools for Managing Process and People
Change is hard, but you can manage it better.
Every leader knows that whether a business transformation is as minor as a new software system or as major as a merger, pushback and griping from the ranks is inevitable. Kathryn Zukof spells out what managers need to know about leading people through periods of learning and uncertainty. She reveals the power you gain when you understand how and why people resist change, and she demonstrates ways to ease their fears.
About the Author
Learning and organizational development expert Kathryn Zukof holds a PhD in social psychology and an MBA in marketing.
In our Journal
1 年 前
What L&D Leaders Need to Know Now
Curating, upskilling, knowing contexts: the latest handbooks and guidebooks for organizational learning leaders. We are all affected by the digital transformation and the shift to a hybrid working world – but the people who are currently being tested in particular are the ones who are supposed to ensure that everyone else in an organization can […]
Comment on this summary