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Crucial Conversations
Book

Crucial Conversations

Tools for Talking When Stakes Are High

McGraw-Hill, 2002 more...


Editorial Rating

9

Recommendation

Many people recoil from “crucial conversations,” where they have to negotiate to get ahead. Kerry Patterson and his co-authors describe techniques for effective negotiation and conflict resolution in the context of potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important data at meetings and working out problems with your spouse. Some tips sound familiar, but the authors also highlight themes people often forget in negotiations, such as making it safe for others to express themselves, avoiding being forced into false choices, and being alert to unstated agendas or alternatives. 

Take-Aways

  • “Crucial conversations” are needed when the outcome is important, when people disagree and when emotions are heated.
  • To excel at crucial conversations, you must master the art of engaging in dialogue.
  • To promote effective dialogue, make everyone feel safe in expressing what they really want to say.

About the Authors

Kerry Patterson, a consultant on culture-change projects, develops video-based training programs. Joseph Grenny is an executive coach. Ron McMillan, co-founder of the Covey Leadership Center, is a leadership consultant. Al Switzler teaches at the University of Michigan. The authors founded VitalSmarts in 1990 and wrote The Balancing Act: Mastering the Competing Demands of Leadership.


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    M. L. 5 days ago
    Thanks, you for the comment. This is very interesting
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    K. I. 4 months ago
    Thanks for this course
  • Avatar
    D. P. 2 years ago
    Good

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