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Successful Business Process Management
Book

Successful Business Process Management

What You Need to Know to Get Results

Paula K. Berman
AMACOM, 2014

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Editorial Rating

8

Qualities

  • Applicable

Recommendation

Corporations cannot operate efficiently or coherently without standardized procedures and processes. The challenge is to create the right “business-process system” and then to pull together the training resources to teach your staff how to plan, organize, implement and monitor it. Paula K. Berman, a Six Sigma Black Belt, provides a comprehensive overview of business processes and procedures with helpful step-by-step instructions. Berman’s manual is authoritative and informative. Although she advises that business-process documentation should not make readers jump back and forth to comprehend the material, her book suffers some from that flaw. On the plus side, her appendix includes a useful business-procedures template. getAbstract recommends Berman’s advice to executives who must create, plan, manage, rollout, execute, monitor and revise their organization’s procedures, processes and systems.

Take-Aways

  • Properly designed and implemented business processes make your operations more efficient while improving your products, services and profits.
  • Procedures are how your firm delivers processes, which move it “from ‘work undone’ to ‘work done’.” Processes work well only as part of an organized “process system.”
  • Match your process system to your firm’s goals and your customers’ needs.

About the Author

Paula K. Berman, a Six Sigma Black Belt, has worked with quality systems at companies of all sizes in a range of industries.

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