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Change
Book

Change

How to Turn Uncertainty Into Opportunity

Curtis Bateman, Marche Pleshette, Andy Cindrich and Christi Phillips
Mango Publishing, 2023

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Editorial Rating

9

Qualities

  • Applicable
  • Concrete Examples
  • Insider's Take

Recommendation

When Paul Walker became president of FranklinCovey he helped lead a massive change program that upended its business model and strategic imperatives. In this practical guide, FranklinCovey executives Curtis Bateman, Marché Pleshette, Andy Cindrich and Christi Phillips unveil how the company navigated this ambitious shift, which included the transformation of its digital operations to a subscription-based model. The authors share FranklinCovey’s “Change Model” and discuss practices leaders can use to help their employees adapt to and embrace transformation.

Take-Aways

  • Human behavior makes corporate change initiatives more complicated.
  • Employees react to change efforts with a range of predictable responses. They either “move, minimize, wait, resist” or “quit.”
  • To coach employees through change, leaders must address their own emotional reactions.   

About the Authors

The authors are FranklinCovey executives: Curtis Bateman is vice president of international direct offices. Marché Pleshette is a consultant, and Andy Cindrich is a senior consultant. Christi Phillips, PhD is the director of learning, development and inclusion.

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    H. A. getAbstract 4 months ago
    "When change begins, embrace it and manage it; don’t shrink from it. " I have experienced this first hand - people do not like the 'unknown' but usually find that once they embrace change, it becomes easy to adjust in just a short amount of time.
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      getAbstract 4 months ago
      Totally agree!