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What ChatGPT Reveals About the Urgent Need for Responsible AI
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What ChatGPT Reveals About the Urgent Need for Responsible AI

As Generative AI democratizes adoption, new challenges loom for organizations.

Abhishek Gupta, François Candelon, Steven D. Mills and Leonid Zhukov
Boston Consulting Group, 2023
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Editorial Rating

9

Qualities

  • Innovative
  • Applicable
  • Visionary

Recommendation

Don’t let fear of the unknown keep you from implementing generative AI for your company’s deliverables, but do implement AI responsibly, and aim to do so early: The Boston Consulting Group has found that the average RAI (responsible artificial intelligence) program takes three years to mature. In this special report, the Boston Consulting Group’s Henderson Institute lays out actionable steps – including implementing insurance policies and red-teaming processes – for adopting AI responsibly.

Take-Aways

  • Concerns about power, governance, unintended impacts on customers, capability overhang and ill-defined copyright issues plague generative AI.
  • It takes an average of three years for an RAI (responsible artificial intelligence) program to mature, and a lack of leadership and resources can easily thwart efforts.
  • Companies can manage the risks inherent in AI systems through insurance policies, red-teaming and standardized certification processes.

About the Authors

François Candelon is the global director at the BCG Henderson Institute. Abhishek Gupta is a fellow for Boston Consulting Group’s Augmented Collective Intelligence program, Steven D. Mills is the chief AI ethics officer at the BCG, and Leonid Zhukov is a partner and the associate director of data science at the BCG.

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