When Christopher Voss worked as the FBI’s chief international hostage and kidnapping negotiator, he often had mere seconds to convince others to speak with him. Voss had to earn the confidence of others – be it a hostage-taker or the terrified parent of a kidnapped child – as quickly as possible. You’re unlikely to find yourself in a hostage situation anytime soon, but Voss’s practical tips apply to any negotiation situation. His delivery is rambling but compelling. Viewers who watch his presentation to the end will reap the rewards of his sage advice and acerbic humor.
In this summary, you will learn
- How to convince someone to engage in a negotiation with you,
- Why you should urge your counterpart to say no and
- Why showing your opponent respect is imperative to a successful negotiation.
About the Speaker
Christopher Voss is a former FBI hostage negotiator and the CEO of The Black Swan Group.