Summary of A Former FBI Negotiator Spills the Secrets for Winning Any Exchange

Looking for the video?
We have the summary! Get the key insights in just 5 minutes.

A Former FBI Negotiator Spills the Secrets for Winning Any Exchange summary
Start getting smarter:
or see our plans


8 Overall

10 Applicability

9 Innovation

6 Style


When Christopher Voss worked as the FBI’s chief international hostage and kidnapping negotiator, he often had mere seconds to convince others to speak with him. Voss had to earn the confidence of others – be it a hostage-taker or the terrified parent of a kidnapped child – as quickly as possible. You’re unlikely to find yourself in a hostage situation anytime soon, but Voss’s practical tips apply to any negotiation situation. His delivery is rambling but compelling. Viewers who watch his presentation to the end will reap the rewards of his sage advice and acerbic humor.

In this summary, you will learn

  • How to convince someone to engage in a negotiation with you,
  • Why you should urge your counterpart to say no and
  • Why showing your opponent respect is imperative to a successful negotiation.

About the Speaker

Christopher Voss is a former FBI hostage negotiator and the CEO of The Black Swan Group.



In his role as chief international hostage and kidnapping negotiator for the FBI, Christopher Voss developed several practical guidelines that are applicable to all negotiation situations, whether you’re bargaining for a ransom, a raise or a business deal:

  • Show that you see their side of the situation – When entering a negotiation, you have mere seconds to capture your counterpart’s trust. Your fellow negotiator wants to know one thing: “How are you going to help me?” You won’t convince anyone of your acumen by reciting your résumé. Instead, show that you see your counterpart’s position. When Voss spoke...

More on this topic

Customers who read this summary also read

When Goods Cross Borders, Armies Stay at Home
How to Speak Up for Yourself
To Raise Brave Girls, Encourage Adventure
Doesn't Everyone Deserve a Chance at a Good Life?
Will “No-Tipping” Save the Restaurant Industry?
Why I Have Coffee with People Who Send Me Hate Mail

Related Channels

Comment on this summary