Summary of QBQ! The Question Behind the Question

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

QBQ! The Question Behind the Question book summary


8 Overall

9 Applicability

7 Innovation

7 Style


Author John G. Miller admonishes people to quit whining! Miller advocates personal accountability, an almost novel concept in today’s litigious world of finger pointing, excuse making and not-my-fault thinking. Instead of asking, "Why is this happening to me?" he says to ask, “What can I do to improve my situation?” Miller calls this the “QBQ, the Question Behind the Question.” When you ask such questions you become less of a victim, and put yourself more in control, empowered to improve your life and contribute to the success of your organization. Miller entertains and explains by using examples and uplifting stories culled from his personal experience. His easy-to-grasp theory is fairly one-dimensional and in the banquet of self-help books, it is more of an appetizer than an entrée. Yet, if you want a quick bite of applicable self-improvement advice and don’t mind a bit of a scolding, getAbstract recommends this tasty treat.

In this summary, you will learn

  • How the pervasive lack of personal responsibility tears the fiber of society;
  • How to take control of your life and become personally accountable by asking the “QBQ, the Question Behind the Question”; and
  • How to apply the principles of the QBQ daily to solve problems, adapt to change, become a leader and provide exceptional service.

About the Author

John G. Miller founded an organizational development firm in Denver, Colorado. He is a frequent public speaker and a consultant to major companies. He is also the author of Personal Accountability and Flipping the Switch.



To Get the Right Answers, Ask the Right Question
When something goes wrong, people typically ask certain kinds of questions: “When is someone going to train me?” “Who dropped the ball?” “Why don’t they communicate better?” Such queries typify...

Comment on this summary

More on this topic

By the same author

Customers who read this summary also read

More by category