Summary of The Manager’s Answer Book

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Rating

8 Overall

9 Applicability

7 Innovation

7 Style


Recommendation

In this practical, useful question-and-answer guidebook, consultants Barbara Mitchell and Cornelia Gamlem discuss many of the hidden difficulties managers face and how they can cope with them effectively. Managers can err in many ways and not even know it. Agree to meet a vendor for lunch, and you could be in violation of an organizational rule that prohibits accepting such a gratuity. Speak to someone you supervise in the wrong way – in that person’s estimation – and you could get slapped with a civil suit that charges harassment. If someone you hire injures someone else, you could be named as a party to a negligent-hiring claim. Fail to pass pertinent medical information from an employee to HR or senior management and you could run afoul of the Americans with Disabilities Act. This manual will be equally helpful to new managers, experienced managers facing new challenges, and managers joining new firms that function differently from their previous employers.

In this summary, you will learn

  • What strategies will help you identify and cope with a new manager’s primary considerations and concerns,
  • How managers should communicate with people on their teams, and
  • What legal and regulatory issues managers should understand.
 

About the Authors

Barbara Mitchell is managing partner of The Mitchell Group, a human resources and organizational development consulting practice. Cornelia Gamlem, SPHR, is founder and president of The Gems Group, a management consulting firm that offers human resources and business solutions. 

 

Summary

The Human Challenges of Managing People

Managing people is difficult. All the work managers must do to supervise people and projects can become overwhelming. The number of difficult situations, oddball events and challenging circumstances that might arise – all seasoned with myriad bewildering personality issues – can baffle even the most experienced manager. New supervisors can be caught unawares and trip over themselves a dozen times a day. If you wonder how to handle perplexing personnel situations or put out workplace wildfires, turn to the experience of managers who field-tested their tactics and who offer helpful insights and solid advice.


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