In this practical, useful question-and-answer guidebook, consultants Barbara Mitchell and Cornelia Gamlem discuss many of the hidden difficulties managers face and how they can cope with them effectively. Managers can err in many ways and not even know it. Agree to meet a vendor for lunch, and you could be in violation of an organizational rule that prohibits accepting such a gratuity. Speak to someone you supervise in the wrong way – in that person’s estimation – and you could get slapped with a civil suit that charges harassment. If someone you hire injures someone else, you could be named as a party to a negligent-hiring claim. Fail to pass pertinent medical information from an employee to HR or senior management and you could run afoul of the Americans with Disabilities Act. This manual will be equally helpful to new managers, experienced managers facing new challenges, and managers joining new firms that function differently from their previous employers.
In this summary, you will learn
- What strategies will help you identify and cope with a new manager’s primary considerations and concerns,
- How managers should communicate with people on their teams, and
- What legal and regulatory issues managers should understand.
About the Authors
Barbara Mitchell is managing partner of The Mitchell Group, a human resources and organizational development consulting practice. Cornelia Gamlem, SPHR, is founder and president of The Gems Group, a management consulting firm that offers human resources and business solutions.