Transportation, telecommunications, energy, finance – no matter the industry, no matter the sort of service-related problem, digitization is probably the answer. You witnessed the Industry 4.0 revolution. Now get ready for the rise of the bionic company: a seamless melding of human specialists and robots, analytics, blockchain and artificial intelligence (AI). This new revolution will yield hyper-personalized products and services provided by “dispersed, minimalist workforces.” In this special report, the Boston Consulting Group explains how your company can prepare for the future of service.
About the Authors
Olaf Rehse is managing director & senior partner in the Boston Consulting Group's Melbourne office, Stefan Hoffmann is director & partner in the Cologne office, Delf Schumann is associate director in Düsseldorf and Shruti Gangwal is a principal in the Sydney office.