Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing institutional conflict. Though he deals primarily with British firms, he’s added enough detail from other countries to serve a broader audience. He also provides a 25-page appendix of tools, charts, worksheets and exercises plus a link to online bonus materials.
About the Author
David Liddle heads The TCM Group, a UK mediation and conflict resolution consultancy. He founded the Professional Mediators’ Association and the Collaborative Justice Institute.
Comment on this summary
1 month agoThis was a great listen, I feel enlightened!
2 years agoVERY INFORMATIVE
6 years agoAnother sales pitch by a consultant disguised as a text book perhaps? Or am I just too cynical?
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