Pamela Fuller, Anne Chow and Mark Murphy
The Leader's Guide to Unconscious Bias
How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams
Simon & Schuster, 2020
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You can’t eliminate bias, but you can soften its harmful effects.
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Imagine a help-wanted advertisement specifying that candidates must be right-handed, brown-haired and more than six feet tall. According to authors Pamela Fuller, Anne Chow and Mark Murphy, preferences like these actually do play a significant role in your judgments. Because biases are unconscious, you won’t realize you’re making hiring decisions based on assumptions that may be irrelevant, unfair or untrue. The authors explain how to become aware of your biases and then outline strategies for circumventing them.
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About the Authors
Pamela Fuller is FrankinCovey’s “chief thought leader on inclusion and bias.” Anne Chow is the CEO of AT&T Business. Mark Murphy is a FranklinCovey senior consultant.
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