Π—Π°Ρ€Π΅Π³ΠΈΡΡ‚Ρ€ΠΈΡ€ΡƒΠΉΡ‚Π΅ΡΡŒ Π½Π° getAbstract, Ρ‡Ρ‚ΠΎΠ±Ρ‹ ΠΏΠΎΠ»ΡƒΡ‡ΠΈΡ‚ΡŒ доступ ΠΊ этому ΠΊΡ€Π°Ρ‚ΠΊΠΎΠΌΡƒ излоТСнию.

Tapping into the Transformative Power of Service 4.0

Π—Π°Ρ€Π΅Π³ΠΈΡΡ‚Ρ€ΠΈΡ€ΡƒΠΉΡ‚Π΅ΡΡŒ Π½Π° getAbstract, Ρ‡Ρ‚ΠΎΠ±Ρ‹ ΠΏΠΎΠ»ΡƒΡ‡ΠΈΡ‚ΡŒ доступ ΠΊ этому ΠΊΡ€Π°Ρ‚ΠΊΠΎΠΌΡƒ излоТСнию.

Tapping into the Transformative Power of Service 4.0

Boston Consulting Group,

5 ΠΌΠΈΠ½ Π½Π° Ρ‡Ρ‚Π΅Π½ΠΈΠ΅
5 основных ΠΈΠ΄Π΅ΠΉ
Аудио ΠΈ тСкст

Π§Ρ‚ΠΎ Π²Π½ΡƒΡ‚Ρ€ΠΈ?

New technologies can help businesses save money and increase customer satisfaction.


Editorial Rating

8

getAbstract Rating

  • Innovative
  • Applicable

Recommendation

How will β€œService 4.0” transform business as usual? In this detailed and timely report, Olaf Rehse, Stefan Hoffmann and Christoph Kosanke of the Boston Consulting Group examine how new technologies allow businesses to cut operating costs while simultaneously improving the ways they offer and deliver service to customers. The authors discuss the challenges that Service 4.0 adoption entails and lay out the practical steps businesses must take to transform their operations. getAbstract recommends this report to those interested in supercharging their organization’s service operations.

Summary

Emerging technologies have the capacity to alter the ways businesses interact with their customers. Companies can cut operating costs and deliver faster, personalized and integrated customer service.

Companies have greater capacity than ever before to meld internal and external data to create comprehensive profiles of their customers. This information, in turn, allows companies to take a β€œproactive” rather than β€œreactive” stance on sales, marketing and ongoing service. Netflix, for example, uses analytics to offer...

About the Authors

Olaf Rehse and Stefan Hoffmann are partners at the Boston Consulting Group, where Christoph Kosanke is a project leader.


Comment on this summary