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The Thin Book of Trust

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The Thin Book of Trust

An Essential Primer For Building Trust at Work

Berrett-Koehler,

15 Minuten Lesezeit
8 Take-aways
Text verfügbar

Was ist drin?

A leadership coach shows how to build and maintain trust in the workplace.

Editorial Rating

9

getAbstract Rating

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

In this succinct, down-to-earth manual, leadership coach Charles Feltman frames trust in terms of learned competencies and skills. He defines trustworthiness based on how people behave in four crucial realms: caring, sincerity, reliability, and competence. He outlines steps for addressing each of these areas as you build trusting relationships. The 2024 third edition adds coverage of trust in hybrid and remote work, trust-building tools for teams, a resource list, and the downloadable Trust at Work Field Guide.

Summary

To work together successfully, people must trust each other.

Trust among colleagues fuels superior performance, and companies must take deliberate actions to cultivate it. Building trust is a competency – a way of behaving and speaking you can learn and teach by following specific strategies and using “the language of trust.”

Trust means exposing something you value to another person’s scrutiny and actions, so it calls for being vulnerable. You may value tangible assets, such as your income or job, or intangibles, like your reputation, your principles, or your well-being. You entrust other people with what you value because you believe you can achieve more working together than you could by acting alone. When you trust people, you share ideas and thoughts with them. You are confident they will not be careless with what you share or try to benefit themselves at your expense.

Members of a trusting team feel safe sharing their thinking. The team members may disagree about ideas or assessments, but they treat everyone’s contributions with respect. In a trusting environment, participants engage in vigorous debate on proposals, making a sincere, collegial effort to...

About the Author

Charles Feltman, founder and president of Insight Coaching, is an experienced executive, team, and leadership coach. 

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