In: Marketing
Customer Relations
Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
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Summaries
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021
Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
Rowman & Littlefield Publishing Group, Inc., 2023
The Customer-Base Audit
The First Step on the Journey to Customer Centricity
Wharton School Press, 2022
The Customer Centricity Playbook
Implement a Winning Strategy Driven by Customer Lifetime Value
Wharton School Press, 2018
Customer Insight Strategies
How to Understand Your Audience and Create Remarkable Marketing
Kogan Page, 2020