Summary of Win at Work!

The Everybody Wins Approach to Conflict Resolution

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Win at Work! book summary
Learn how to resolve workplace conflicts in eight simple steps.


8 Overall

9 Applicability

5 Innovation

8 Style


Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions into positive exchanges. “The Working Circle,” her simple eight-step process, can help you handle workplace conflict. Katz’s book presents numerous real examples of resolved conflicts to show how to use her method. getAbstract recommends these clear case histories and her easy-to-read guidelines to those who want to transform a contentious workplace – or avoid having one in the first place.

In this summary, you will learn

  • How to identify your conflict resolution style,
  • How to implement the “The Working Circle” eight-step conflict resolution method and
  • How to encourage positive change.


Conflict: “Destructive” or “Constructive”?
All workplaces have conflicts. These disagreements can be destructive and can distract you and your co-workers from your goals, or they can be constructive and encourage creativity, improvement, innovation and problem solving. Destructive conflict...
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About the Author

Diane L. Katz heads The Working Circle, a consulting company. She has a master’s degree from Columbia University and a doctorate in conflict resolution from Union Institute.

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