Summary of People Styles at Work ... And Beyond

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

People Styles at Work ... And Beyond book summary
Start getting smarter:
or see our plans

Rating

7

Qualities

  • Applicable

Recommendation

People disagree because they have different ways of thinking, communicating, handling stress and dealing with problems. Communications experts Robert Bolton and Dorothy Grover Bolton show you how to improve your relationships. They offer a “people styles model” that identifies people according to their levels of assertiveness and responsiveness, and that explains the characteristics of each style. Understanding these styles could help you work around people with difficult personality traits and anticipate their behavior. This practical, if not terribly innovative, manual offers insights into human nature that you can apply in your professional and personal life. getAbstract recommends this insightful guidebook to managers, supervisors and anyone who has issues with people – that is, everybody.

About the Authors

Robert Bolton and Dorothy Grover Bolton co-founded Ridge Associates, a company specializing in leadership development, performance management, people skills training and interpersonal communication.

 

Summary

People Problems

Everyone thinks, makes decisions, handles emotions, manages stress and deals with conflict differently. That is to be expected. However, some individual behavioral patterns can make it more difficult to build rapport, persuade others and communicate.

“Understanding Yourself and Others”

Humans divide into four different “people styles.” No single style is superior or inferior, and no style predicts success or failure. Using the “people styles model” allows you to consider probabilities; people are usually predictable, but not always. This model is based on industrial psychologist David Merrill’s research about behavioral differences in the early 1960s.

Observing individual degrees of assertiveness and responsiveness is useful for identifying people’s styles because these traits are pervasive and enduring.

Assertive Characteristics

Assertiveness is how much other people are likely to see someone’s behavior “as being forceful or directive.” Think of assertiveness as a continuum – half the population will be less assertive and half the population will be more assertive. While you may associate assertiveness with aggression...


More on this topic

Customers who read this summary also read

The Introverted Leader
9
Suddenly in Charge
8
Lessons from the Road
8
The Power of Understanding Yourself
8
Great Powers, Grand Strategies
6
Collaborating with the Enemy
8

Related Channels

Comment on this summary

  • Avatar
  • Avatar
    F. Z. 2 years ago
    Athough everyone is unique ,its important that we cultivate a team environment to all be sucessfull.
  • Avatar
    E. C. 3 years ago
    Always interesting to read relevant topics .. human beings are diversified.. everyone is unique and special.. in order to achieve the same goal as a team, it is very important to understand the style of each of your team member and using the right approach