Skip navigation
Working With Emotional Intelligence
Book

Working With Emotional Intelligence

Bantam, 2000
First Edition: 1998 more...


Editorial Rating

9

Qualities

  • Innovative
  • Applicable

Recommendation

Author Daniel Goleman applies the rules of "emotional intelligence" to the workplace. Being intelligent counts in the world of business, but the interpersonal smarts referred to as "emotional competencies" count even more. Goleman, who wrote the seminal book Emotional Intelligence, underscores his conclusion with numerous studies and anecdotes, showing that those who have "people skills" are likelier to succeed. Skills that help teams collaborate are increasingly important as coalition building emerges as the model for getting things done. Goleman includes thorough guidelines for implementing effective "EQ" training programs. Companies that train managers in "emotional competencies" reap concrete business benefits: increased sales, more seamless teamwork, and constant improvement based on analysis and feedback. getAbstract highly recommends this well-written book on how understanding feelings adds to your bottom line.

Take-Aways

  • As your career advances, interpersonal skills matter more than cognitive skills.
  • Luckily, unlike cognitive skills, you can improve your "emotional competencies."
  • To improve your "empathy," the core attribute of emotional skill, learn to listen.

About the Author

Daniel Goleman received his Ph.D. from Harvard and is Co-Director of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University. He is the author of many books, including the groundbreaking Emotional Intelligence.


Comment on this summary or Start Discussion

  • Avatar
  • Avatar
    K. S. 9 years ago
    where do i download a summary of this book (2000 version)
    • Avatar
      9 years ago
      Hello Khatija,

      Thank you for your comment regarding downloading this summary. Please be advised, I have sent you an email to your personal email address regarding downloading the summary.

      Thank you,
      Your getAbstract Team
      Renee
  • Avatar
    p. h. 1 decade ago
    The observations in getAbstract are totally on target. I have worked in the corporate world (public and private sectors) for over thirty years. Most of the positions I have held have been in fortune 400 companies (or better) at a senior executive level.
    Pepperdine University turned me on to the work in September 2011. Once it arrived I read it from cover to cover without stopping. I found the case studies and related leadership dilemmas relevant to the semiotic domains of U.S. corporations and our government in modern times.
    PHuff

More on this topic

In our Journal

    Related Channels