John R. DiJulius III
The Relationship Economy
Building Stronger Customer Connections in the Digital Age
Greenleaf Book Group, 2019
¿De qué se trata?
Relationship-centric businesses gain a unique, competitive advantage in a technology-based world.
Don’t confuse digital connectivity with human connection, cautions business consultant John DiJulius. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. Master that ability and deliver exceptional customer service to forge an impregnable competitive advantage. According to DiJulius, putting relationships at the center of your business strategy is the formula for success in the digital age.
About the Author
Founder of the salon chain John Robert’s Spa and the DiJulius Group, John DiJulius also wrote Secret Service: Hidden Systems That Deliver Unforgettable Customer Service and What’s the Secret? To Providing a World-Class Customer Experience.
In our Journal
hace 2 años
What to Say?
A reading list about all kinds of conversations: light, naked, difficult and otherwise. Conversations are the building blocks of business, because all business starts with relationships. Most common is small talk, but at the highest levels, companies seek to engage with their customers, employees and shareholders in large, purposeful conversations. Small Talk Is a […]
Comment on this summary