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The Power of Potential
Book

The Power of Potential

How a Nontraditional Workforce Can Lead You to Run Your Business Better

HarperCollins Leadership, 2023 plus...


Editorial Rating

9

Qualities

  • Innovative
  • Applicable
  • Inspiring

Recommendation

Since Thomas D’Eri and his father John launched Rising Tide in 2013, it has become one of the highest-volume car wash chains in Florida, with a retention rate five times that of its competitors. D’Eri shares his formula for success: Put employees first by offering them clear job roles, efficient processes and empathetic, organized managers. Fully 80% of D’Eri’s employees are autistic. By addressing the needs of his unique workforce, D’Eri overcame numerous talent management challenges that plague many businesses.

Take-Aways

  • Design efficient, consistent processes and clearly defined employee roles.
  • Your hiring process should include work-related tests, structured interviews and an emphasis on character.
  • Rely on training and transparent processes to improve employee performance, customer service and workplace safety.

About the Authors

Thomas D’Eri is the co-founder and COO of Rising Tide Car Wash. Sara Grace is an award-winning co-author.