The Manager’s Dilemma
How to Empower Your Team’s Problem-Solving (Performance Development Series)
Irial O'Farrell, 2021
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Managers are great problem-solvers. But when they fix problems, they aren’t managing.
Most managers expect to drop everything and jump into problem-solving mode when unexpected issues pop up. There’s just one problem: When managers are fixing problems, they aren’t managing. Managers must decide whether to be fix-it champs or to help their team members develop their own problem-solving skills. Executive coach Irial O’Farrell advocates the second choice: Teach your employees to handle problems as they surface so you can focus on your immediate and ongoing managerial tasks. She advises coaching your team members and confidently turning problem-solving over to them – and she tells you how.
About the Author
Ireland’s first and currently only Change Management Institute-accredited Master in Change Management, Irial O’Farrell is a leadership-development trainer and executive coach. She also wrote SMART Objective Setting for Managers: A Roadmap and Values – Not Just for the Office Wall Plaque: How Personal and Company Values Intersect.
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To paraphrase the Chimp Paradox, and probably not remembered it fully - If the monkey is the problem & as a manager it looks like it is being passed to you - ask about it first. Find out how it has been looked after, what has already been done for it& what the specific problem is - among other questions. Likelihood is that the person will take another look at their monkey and may want to keep it - resolving the problem themselves rather than trying to pass the monkey to you.