Woo, Wow, and Win
Service Design, Strategy, and the Art of Customer Delight Great examples and ideas on the Design aspect of Services businesses
Thomas A. Stewart and Patricia O'Connell, HarperCollins Publishers, 2016
书号：9780062415691语言： 英语
进度
已入选，准备制作ing2 de dezembro de 2016
知识锦囊已完成并已上线30 de outubro de 2017