Author Joseph Michelli interviewed leaders from almost 150 firms across industries to understand how they successfully navigated Covid-19. The resulting chapters – each with a list of planning tools – cover safety, communications, decision-making, collaboration and change. The advice and tools, which also work in normal times, guide leaders who want to better manage – or even take advantage of – the next crisis. Crises magnify leaders’ impact, so they should reflect on how they want people to remember their actions and decisions during crises, then prepare their plans and priorities accordingly.
About the Author
Joseph A. Michelli leads his own public speaking and consulting firm where he guides organizations through transformational change and deeper customer engagement.
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