Jim Clifton and Jim Harter
It’s the Manager
Gallup Finds that the Quality of Managers and Team Leaders Is the Single Biggest Factor in Your Organization’s Long-Term Success
Gallup Press, 2019
Aperçu
To improve engagement and performance, leverage the strengths and skills of frontline managers.
Recommendation
Gallup CEO Jim Clifton and Gallup chief scientist Jim Harter’s extensive best-selling manual is a solid reference work on “burning issues” in HR and a worthy introduction to concerns in modern-day personnel management. New HR leaders, executives and, especially, frontline managers will benefit most from this tight, if somewhat repetitive, overview of eight decades of Gallup research. A well-organized, readable reference, it offers 200-plus pages of appendices, including access to strengths-assessment tests, adding value for those interested in a strengths-based approach to engagement and performance.
Summary
About the Authors
Jim Clifton is chairman and CEO of Gallup and the best-selling author of Born to Build and The Coming Jobs War. Jim Harter, PhD, is a chief scientist for Gallup and has led more than 1,000 studies of workplace effectiveness.
Comment on this summary