Steve Harrison
The Manager's Book of Decencies
How Small Gestures Build Great Companies
McGraw-Hill, 2007
What's inside?
Small decencies, things you do to show others you value them, are the basis of a strong corporate culture.
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Recommendation
Reading a book on the positive benefits of decent workplace behavior is refreshing. Steve Harrison says government can't enforce decent behavior so organizations must do it themselves. Leaders must exemplify good character. The small decencies employees use with one another and with customers build a company where ethical behavior permeates every level. Decency is more than niceness. It leads to high-trust relationships, reliable compliance and a healthy bottom line. So, remember what Mom taught: Say “please” and “thank you”; apologize when you make a mistake, give credit to others and be accountable. Small decencies bring big success – in your heart and in your wallet.
Summary
About the Author
Steve Harrison is chairman of an outplacement and career-management firm and was formerly chief compliance officer for a leading international human-resources solutions company. He is a board member of a program that helps students make the transition from school to career.
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