Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

We need more Customer Experience Books

Submitted by Louise Trump

John A. Goodman, AMACOM, 2014-08-12
ISBN: 9780814433881



  Being reviewed
Submitted by Louise Trump
January 13, 2018

Reviewed by Koni Gebistorf
January 24, 2018

After considering what we already have in our library and what our demands are at present, we've concluded not to summarize your suggestion. Sometimes we have to turn down even very good suggestions because they don't quite fit into any of our library's categories, because we've already covered the topic extensively, because the suggested content is too old (we focus on releases from the current year), or because we are unable to summarize this content due to legal restrictions. We thank you for your understanding. Please also understand that due to the amount of suggestions we get, we can't elaborate in detail on why we've decided against a particular one, but rest assured that we examine them all diligently.