Service Innovation: How to Go from Customer Needs to Breakthrough Services

Invaluable for anybody owning services or an organisation/company providing services.

Submitted by Wolfgang Maehr

Lance Bettencourt, McGraw-Hill Education, 2010-06-16
ISBN: 9780071713009


  Being reviewed
Submitted by Wolfgang Maehr
December 23, 2018

Reviewed by Koni Gebistorf
April 3, 2019

After considering what we already have in our library and what our demands are at present, we've concluded not to summarize your suggestion. Sometimes we have to turn down even very good suggestions because they don't quite fit into any of our library's categories, because we've already covered the topic extensively, because the suggested content is too old (we focus on releases from the current year), or because we are unable to summarize this content due to legal restrictions. We thank you for your understanding. Please also understand that due to the amount of suggestions we get, we can't elaborate in detail on why we've decided against a particular one, but rest assured that we examine them all diligently.