Customer Experience Management: How to Design, Integrate, Measure and Lead

In depth exploration of CEM paired with practical and key takeaways

Submitted by Alessio Giorgini

Nihat Tavsan Ph.D;Can Erdem Ph.D, Tasora Books, 2018-05-07
ISBN: 9781934690956


  Being reviewed
Submitted by Alessio Giorgini
August 27, 2019

Reviewed by Koni Gebistorf
September 13, 2019

After considering what we already have in our library and what our demands are at present, we've concluded not to summarize your suggestion. Sometimes we have to turn down even very good suggestions because they don't quite fit into any of our library's categories, because we've already covered the topic extensively, because the suggested content is too old (we focus on releases from the current year), or because we are unable to summarize this content due to legal restrictions. We thank you for your understanding. Please also understand that due to the amount of suggestions we get, we can't elaborate in detail on why we've decided against a particular one, but rest assured that we examine them all diligently.