Algorithms, the holy grail of efficiency, work well in predictable situations, and many organizations rely on them. But in a world where unpredictability is the new normal, serial entrepreneur Margaret Heffernan explains that efficiency is no longer the most-desired quality for businesses. Using case studies from various sectors, she outlines why human relationships and robust, albeit inefficient, systems better equip companies to tackle a volatile, uncertain, complex and ambiguous future. Human attributes, though imperfect, remain the secret to success.
About the Speaker
Author and lecturer Margaret Heffernan is an entrepreneur and business expert.