Crisis Management

If your organization faces a crisis – whether a public health emergency, a natural disaster, or a public relations or product calamity – you often can make it better or worse for your people by how you manage it before, during and after. Eventually, a crisis will hit. You won’t be able to prevent it, but you can prepare for it, overcome it and emerge stronger.


Nine disasters we still aren’t ready for.

Garrett M. Graff

Politico Magazine, 2020


Rich Lesser and Martin Reeves

Boston Consulting Group, 2020

Why Things Bounce Back

Andrew Zolli and Ann Marie Healy

Free Press, 2012

How the Best Companies Manage the Unexpected

Yossi Sheffi

MIT Press, 2015

Putting Your People First in a Crisis

Bill Tibbo

University of Toronto Press, 2016

Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business

David L. Dotlich et al.

Jossey-Bass, 2009

What Plane Crashes, Oil Spills, and Dumb Business Decisions Can Teach Us About How to Succeed at Work and at Home

Chris Clearfield and András Tilcsik

Penguin Press, 2018


Jonathan Reiber

INK, 2016

The companies and employees at ground zero of the COVID-19 outbreak provide insight into what works in a time of crisis — and what doesn’t.

Michael Hudecheck et al.

MIT Sloan Management Review, 2020


Bill George

Jossey-Bass, 2009