Crisis Management

If your organization faces a crisis - whether a natural disaster or a public relations or product calamity – you can make it better or worse by how you manage it before, during and after. Eventually, some crisis will hit, for sure. You won’t be able to prevent it, but you can prepare for it, overcome it and emerge much stronger from it.

Summaries

How the Business World Ruined Sorry and Why We Can't Stop Saying It

Cary Cooper and Sean O'Meara

Kogan Page, 2019

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How U.S. Navy SEALs Lead and Win

Jocko Willink and Leif Babin

St. Martin’s Griffin, 2015

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How the Best Companies Manage the Unexpected

Yossi Sheffi

MIT Press, 2015

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Why Things Bounce Back

Andrew Zolli and Ann Marie Healy

Free Press, 2012

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Alan Mulally and the Fight to Save Ford Motor Company

Bryce G. Hoffman

Crown, 2013

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Jonathan Reiber

INK, 2016

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Practical PR Strategies for Reputation Management and Company Survival

Peter F. Anthonissen

Kogan Page, 2008

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The Ten Commandments of Damage Control

Christopher Lehane et al.

St. Martin’s Press, 2012

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W. Edwards Deming

MIT Press, 2000

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Bill George

Jossey-Bass, 2009

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