Customer Experience

Give them the old razzle-dazzle ...


Summaries

How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)

Marcia Layton Turner

HarperCollins Leadership, 2020

8
How to Use Customer-centricity to Drive Sales and Profitability

Martin Newman

Kogan Page, 2021

7
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9
How to Win Through Customer Experience

Simon David Clatworthy

O'Reilly, 2019

6

Danny Meyer

The Welcome Conference, 2019

9

Tiffani Bova

Elevate, 2019

7
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

Red Raven Books, 2018

8

David Avrin

Career Press, 2019

8
Book
The Experience When Business Meets Design

Brian Solis

Wiley, 2015

8