Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
Travis Lowdermilk and Monty Hammontree
O'Reilly, 2020
How to Win Through Customer Experience
Simon David Clatworthy
O'Reilly, 2019
Danny Meyer
The Welcome Conference, 2019
Tiffani Bova
Elevate, 2019
How Being Design-led Helps Companies Get the Right Services to Market
Joe Heapy et al.
Kogan Page, 2018
How a New Generation of Technology Vendors Thrives Through True Customer Success
Paul J. Henderson
Red Raven Books, 2018
David Avrin
Career Press, 2019
Book
How to Drive Superior Results by Serving Others
Cheryl Bachelder
Berrett-Koehler, 2015
Book
Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance
Shane Green
Wiley, 2017
