Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.


Related Channels


Summaries

How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)

Marcia Layton Turner

HarperCollins Leadership, 2020

8

Performance Research Associates

AMACOM, 2003

9
Building Stronger Customer Connections in the Digital Age

John R. DiJulius III

Greenleaf Book Group, 2019

7
The Science of Shopping

Paco Underhill

Simon & Schuster, 1999

9
Lessons from America's Best-Run Companies

Thomas J. Peters and Robert H. Waterman

HarperBusiness, 1988

9
A Roadmap for Customer-Centered Innovation

Stephen Wunker et al.

AMACOM, 2016

9
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9
How to Win & Keep BIG Customers

Steve Kaplan

Bard Press, 2005

8

Peter Fader and Sarah Toms

Talks at Google, 2019

9