Feedback
Feedback works if it is fair, factual and focused on specific steps employees can take to improve and succeed. If you want to help them, motivate them and lift them up, instead of confusing them and sapping their motivation, learn how to deliver productive feedback. See, you're doing great.
The Science and Art of Receiving Feedback Well
Douglas Stone and Sheila Heen
Viking, 2014
Leading from the Center
Duke Corporate Education
Kaplan Publishing, 2005
Book
The Powerful New Model for Employee Assessment & Performance Improvement
Mark R. Edwards and Ann J. Ewen
AMACOM, 1996
