Feedback works if it is fair, factual and focused on specific steps employees can take to improve and succeed. If you want to help them, motivate them and lift them up, instead of confusing them and sapping their motivation, learn how to deliver productive feedback. See, you're doing great.


The Science and Art of Receiving Feedback Well

Douglas Stone and Sheila Heen

Viking, 2014

R 8
Leading from the Center

Duke Corporate Education

Kaplan Publishing, 2005

The Powerful New Model for Employee Assessment & Performance Improvement

Mark R. Edwards and Ann J. Ewen

AMACOM, 1996