导读荐语
行为科学家达伦·希尔、心理学家艾莉森·希尔和肖恩·理查森认为,人的行为是复杂难解的,但是人却并非如此,至少大部分人不难理解。就领导者该如何应对工作中的不愉快谈话这个问题,三位作者从语言和非语言沟通、公司重组、解雇员工和危机管理等方面进行了探讨。他们的建议简洁明了、直切要害,指出了处理棘手行为的关键所在,并未用到无济于事的流行心理学知识。这些实用的建议包括使用三点沟通法和培养成长型的思维,这样可以平息紧张局面和应对危机。本书的篇章标题俏皮而且押头韵,既能让读者获得轻松愉悦的阅读体验,同时也传递了深奥、实用的建议。本书的排版、图表、简短例子和实用列表都让人赏心悦目,这些都是干货,但并不难。getAbstract向经理人、老师、父母和其他领导者推荐这本富有启迪性的好书。
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关于作者
达伦·希尔(Darren Hill):澳大利亚行为科学家、著名演讲家,同时也是“难题工作坊”的负责人。艾莉森·希尔(Alison Hill):注册心理学家,同时也是博主、培训讲师和咨询师。肖恩·理查森(Sean Richardson):注册心理学家,专注于高效能心理学研究,同时也是一名退役的世界级运动员。
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