Summary of 2020 Predictions for the Future of Work

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2020 Predictions for the Future of Work summary

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As digitalization transforms organizations, technological advances and social currents are altering the workplace at an unprecedented pace. The result: a shifting interplay of opportunities and imperatives. To help make sense of the complex landscape of workplace trends in 2020, Dion Hinchcliffe offers a brief but incisive analysis for Constellation Research’s website. Vice president and principal analyst at Constellation Research, Hinchcliffe is a foremost authority on digital strategy, the future of work and enterprise IT.

About the Author

Dion Hinchcliffe is vice president and principal analyst at Constellation Research.


Workplace trends in 2020 will focus on enhancing the employee experience (EX).

In 2020, companies will devote increasing attention and investment to enhancing EX – the way employees think and feel as they move through an organization – as leaders become more aware of its importance and urgency.

Companies will enhance EX through design thinking and the use of data to optimize work – thus boosting efficiency and accuracy to the benefit of workers and bottom lines. The needs and expectations of generation Z workers – including their concern with balancing work and life even over salary...

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