The unsung hero of any meeting is the minute-taker, who records the decisions that fuel the engine of business. Minute-taking isn’t merely scribbling notes. A skilled minute-taker distills lengthy discussions to their essence and creates order and harmony from the discordant process of reaching a consensus. In this manual’s fifth edition, office communication consultant Joanna Gutmann explains every aspect of the process, including setting up the meeting, taking the notes and formatting the minutes. Her guide is an indispensable reference for every minute-taker.
About the Author
Office communication training consultant Joanna Gutmann has designed and implemented courses on office skills and communication for secretaries and other office staff members.
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