Summary of 70:20:10

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70:20:10 book summary
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This HR book is a work of art, with illustrations and gallery-quality photographs on nearly every page. And the substance matches the style. In collaboration with more than a dozen learning innovators from Europe and North America, learning experts Jos Arets, Charles Jennings and Vivian Heijnen offer the ultimate guide to implementing learning programs according to the 70:20:10 model. getAbstract believes that L&D professionals can benefit from their guidance and that every student, instructor and leader can read this to see what workplace learning can become.

About the Authors

Jos Arets, Charles Jennings and Vivian Heijnen collaborated with more than a dozen other learning experts to develop their 70:20:10 model and to prepare this book.




Most learning and development (L&D) professionals became well-acquainted with the term 70:20:10 in training. To most, it means that formal classroom instruction and online courses should amount to only about 10% of an employee’s overall learning. About 20% should come from informal learning with other people – colleagues, team members, coaches and extended professional networks – and 70% should come from doing the work.

People learn least in formal training. Yet some fields require it; for example, lawyers must learn rules, jurisprudence and regulations. Perhaps 30% of their learning time occurs in formal instruction and 60% is spent learning from senior attorneys, with only 10% on the job. Marketers might need less formal training, but may gain 50% of their learning in teams.

Today, people learn online, remotely, around the clock and continuously, using technology, search engines and social networks.

Performance, Not Training

The 70:20:10 approach regards formal training as only one tactic for improving workforce performance. And learning and development teams must focus on performance gain.

Avoid training for training...

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Comment on this summary

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    A. S. 1 year ago
    it is very good education this topic
  • Avatar
    F. H. 1 year ago
    very good cours
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    A. 3 years ago
    The bible.
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    M. d. 4 years ago
    I could have learnt what's in this book without reading it, as that would account for the 10% and that time I could have used for a more interesting read. A rating of >9 for such a simple concept?
    • Avatar
      Geert Marcel G. Barbier 3 years ago
      I agree with you
  • Avatar
    P. V. 4 years ago
    At Sanofi India, under my leadership, we managed 70:20:10 for almost four years. It was grand success. We did not have any reference from this book but did it with common sense. I salute my HR team at SANOFI
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    R. C. 4 years ago
    70.20.10 is a great concept!
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    A. R. 4 years ago
    Interesting methodology for creating a blended learning approach centered around creating business value and shifting learning to an on-the-job venue rather than a structured classroom approach using content that is often more abstract.
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    P. Y. 4 years ago
    The principles of 70 20 10 explained in a way that recognizes that performance improvement does not happen simply through the silver bullet of training. It's good to see the approach is not over simplified, which is often the case with this model.
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    A. A. 4 years ago
    70:20:10 seems like an easy useful concept, although, the five roles based implementation approach appears cumbersome. A case study to illustrate the implementation, working and quantified benefits in a medium to large organization would be great.
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    D. P. 4 years ago
    An example of why HR departments are over engineered. Common sense wrapped up in complexity.