When Christopher Voss worked as the FBI’s chief international hostage and kidnapping negotiator, he often had mere seconds to convince others to speak with him. Voss had to earn the confidence of others – be it a hostage-taker or the terrified parent of a kidnapped child – as quickly as possible. You’re unlikely to find yourself in a hostage situation anytime soon, but Voss’s practical tips apply to any negotiation situation. His delivery is rambling but compelling. Viewers who watch his presentation to the end will reap the rewards of his sage advice and acerbic humor.
About the Speaker
Christopher Voss is a former FBI hostage negotiator and the CEO of The Black Swan Group.
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1 year agoThanks for sharing. Loved the video and message around the 2mm shift, allowing to make mistakes and empathy in every interaction to build trusting relationships.