Summary of Always On, Never Done

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  • Innovative


In this enlightening white paper from the Center for Creative Leadership, senior research scientist Jennifer J. Deal explains how companies use technology to mask their incompetent processes and structures, extracting much more from their employees than is required or reasonable. The overuse of smartphones for work hinders work-life balance, which leads to exhausted and unhappy employees. getAbstract recommends its findings to employers looking to make the best use of their workers’ time and effort.

About the Author

Jennifer J. Deal, PhD, is a senior research scientist at the Center for Creative Leadership in San Diego, California. She is also the co-author of Success for the New Global Manager and Retiring the Generation Gap.



Today’s executives, managers and professionals (EMPs) who carry smartphones are connected to work 13.5 hours a day, 72 hours a week. This is true, irrespective of gender, seniority or business sector. Smartphone-carrying EMPs are not spreading their regular working hours over a longer period of time; they are consistently working longer hours and being deprived of time for day-to-day personal activities.

How do smartphone-using EMPs feel about 24-hour connectivity to the workplace? According to the Center for Creative Leadership research sample...

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