Summary of Always On, Never Done

Don’t Blame the Smartphone

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Always On, Never Done summary
Smartphones make professionals available 24/7, but the real culprit for long work hours is incompetent management.


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In this enlightening white paper from the Center for Creative Leadership, senior research scientist Jennifer J. Deal explains how companies use technology to mask their incompetent processes and structures, extracting much more from their employees than is required or reasonable. The overuse of smartphones for work hinders work-life balance, which leads to exhausted and unhappy employees. getAbstract recommends its findings to employers looking to make the best use of their workers’ time and effort.

In this summary, you will learn

  • How smartphone-enabled 24/7 connectivity has affected the work-life balance
  • How some employees work overtime and all the time due to their organization’s inefficient processes and practices
  • What measures leaders and managers can take to optimize their employees’ time at work


Today’s executives, managers and professionals (EMPs) who carry smartphones are connected to work 13.5 hours a day, 72 hours a week. This is true, irrespective of gender, seniority or business sector. Smartphone-carrying EMPs are not spreading their regular working hours over a longer period of time...
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About the Author

Jennifer J. Deal, PhD, is a senior research scientist at the Center for Creative Leadership in San Diego, California. She is also the co-author of Success for the New Global Manager and Retiring the Generation Gap.

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