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8 Overall

9 Applicability

7 Innovation

8 Style


Former CNN anchor and White House correspondent Frank Sesno spent his career asking questions. Based on his “taxonomy of questions,” he explores the value of inquiry. Each chapter covers a different type of question, including “diagnostic, bridging, confrontational, mission, interview, legacy,” and more. Sesno also discusses interviewing experiences, and he includes a helpful guide to possible questions you might ask within each category. getAbstract recommends his helpful manual to executives, managers, media professionals, teachers, health care practitioners and anyone who uses questions every day.

In this summary, you will learn

  • How to ask questions
  • Why you want to ask questions and
  • What you can accomplish by asking “diagnostic, bridging, confrontational, mission, interview” and “legacy” questions.

About the Author

Frank Sesno is director of the School of Media and Public Affairs at George Washington University. He previously served as an anchor at CNN and as a White House correspondent.



“Diagnostic Questions”

You may need to assess a situation quickly. Some professionals – such as air traffic controllers, reporters, health care providers, plumbers, electricians and the like – do this for a living. Diagnostic questions start out open-ended, but they gradually become more close-ended as you home in on the answers you seek. To ask diagnostic questions properly, pace the progression you want to use as you narrow down your inquiries. Outline your diagnostic questions in a logical sequence with the goal of describing and defining an issue. Useful strategies for arranging questions to diagnose a problem include:

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