Summary of Conversational Intelligence
How Great Leaders Build Trust and Get Extraordinary Results
Learn how to establish trust, which leads to good conversations and stronger relationships.
Conversations go far beyond mere exchanges of information. Conversations affect your relationships, worldview and culture. Good conversations foster stronger, positive relationships; bad ones can destroy relationships. Organizational anthropologist Judith E. Glaser discusses how to move beyond fear and distrust to have more meaningful, useful discussions. She categorizes conversations on three levels, from routine to elevated. Her focused coverage of neuroscience will hold your interest, though it lacks practical examples. The most helpful section is the short entry on using the three R’s – “Reframing, Refocusing, Redirecting” – to work through difficult conversations. getAbstract recommends Glaser’s insights to supervisors, managers and employees who want to improve their workplace relationships and increase their productivity.
In this summary, you will learn
- How trust and distrust affect conversations
- How to use the three main levels of conversation
- How to achieve trust-based Level III conversations
Comment on this summary
2 years agoFear gets you down and makes you less productive. Interesting to reflect on this thought. The summary invited me to dive into the book.
By the same author
Judith E. Glaser
Adams Media, 2005
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