Summary of Fierce Conversations
First Edition: 2002
Copyright © Susan Scott, 2002
Used by arrangement with Berkley, a division of Penguin Group (USA)
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This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author’s life, people she’s known and clients she’s worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material about managing intense, strong discussions with skill. As it is, you’ll have to do some digging, but you’ll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. getAbstract assures you that the lessons you’ll learn about conversations – including fierce ones – will stand you in good stead.
In this summary, you will learn
- How to have productive, meaningful conversations; and
- How to face facts, overcome bad conversational habits, listen, ask questions and be down to earth.
About the Author
Susan Scott is an educator and owner of corporate-training firm that focuses on achieving results through dialogue.
Comment on this summary
6 years agoThis is part of what I think of as the trilogy of books for this subject which are: Difficult, Fierce, and Crucial Conversations. All by different authors, but all good. Difficult Conversations comes tangentially from the Harvard Negotiation Project that brought you Getting to Yes/Getting Past No. (..and a good reminder from negotiation that you should start with being able to present the other side to their satisfaction...) Crucial Convesations has good tools that are perhaps easier to find than Susan is concerned about in her review for Fierce Conversations. Cheers!
Contained in Knowledge Pack:
Knowledge PackGetting and Giving FeedbackLearn to appreciate (and administer) constructive criticism.
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