Summary of I Hear You
Copyright © 2014 AMACOM, a division of American Management Association
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Workplace communication breakdowns happen when a boss, subordinate, client or co-worker refuses to budge from his or her point of view. Coach and mediator Donny Ebenstein provides practical solutions for overcoming common workplace conflicts. He shows you how to identify with different perspectives even when you disagree with them. He covers dealing with an overbearing boss, dividing a workload more equally among team members, balancing work with your personal life, developing better client relationships, and more. On the plus – and minus – side, Ebenstein offers pages and pages of sample dialogues to illustrate how difficult situations can either escalate or achieve a solution. The examples are useful, but their repetition is tedious. Even so, he provides worthy advice about understanding another person’s viewpoint – the cornerstone of a more peaceful, productive workplace. getAbstract recommends his methods to supervisors, subordinates and colleagues who are struggling to understand each other.
In this summary, you will learn
- How to address and solve communication breakdowns,
- How to see and understand different perspectives, and
- How role-playing helps resolve conflict.
About the Author
Donny Ebenstein is an international coach and mediator in the private and public sectors who specializes in conflict resolution in the Middle East.
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Comment on this summary
2 years agoGood tips for anyone customer facing and particularly in a customer service role
3 years agoTesr
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